At Equiniti, our number one priority is to provide you with the highest level of customer service. If there is a problem, please let us know. We will aim to put it right as soon as possible.
You can contact us regarding a concern or complain in one of the following ways:
+44 (0) 371 384 2030
Monday to Friday 8:30 to 17:30 (Excluding UK Bank holidays)
For deaf and speech impaired customers we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.
If we have not issued a full response within eight weeks of the date we first received your complaint, or if you are dissatisfied with our response, you may be entitled to ask the Financial Ombudsman Service for an independent review if your query relates to a regulated product. However, the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please take up your concerns with us first and we will do all we can to help.
The Financial Ombudsman Service can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 0234 567
www.financial-ombudsman.org.uk